1. Please note the mailing address for payments has changed to: P.O. Box 1068 Guntersville, AL 35976. If your bill is mailed directly from your bank or through any 3rd-party, please instruct them to update the address.

Report an Issue

Report An Electric Outage

If you are experiencing a power outage:

  • Check all breakers
  • Verify that you have an electric meter
Call AECI 256-586-3196

Report Downed Power Lines

Call AECI 256-586-3196 – To report any downed power lines.

Planned Maintenance Announcements

Please call AECI or fill in the form to the right to verify that we have a current phone number on file so that we can contact you in case of planned power outage or maintenance in your area.
Call AECI 256-586-3196

Report Other Issue

Call AECI 256-586-3196 – To report any issue that you may be experiencing.
Change My Phone Number, Mailing Address, or Email:
Please let us know your name.
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Please let us know your email address.
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The Address where you are receiving service for this account

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Only fill in this area if you have a change of mailing address where you receive your bills and notifications:

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After you submit the form an employee from AECI office will contact you for verification.
Alert Notifications

Get your updated schedule power outage , scheduled maintenance and special events by signing the form below



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Please let us know your email address.


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